Know Before You Go

Questions? We’ve got answers! Below you’ll find everything you need to know about the Blue Heron Beach Resort in Orlando, Florida. For further information, please feel free to call us at (407) 387-2200 or 1-888-258-9684.

Daily Housekeeping

In an effort to minimize your nightly room rate and to simultaneously provide you with more privacy, the resort does not include daily housekeeping services in your room rate. We can provide you with housekeeping services on an “a la carte” basis. For a menu of housekeeping options, please contact the PBX operator at our resort. For your convenience, washers and dryers are located in each suite along with a small starter box of laundry detergent, dishwasher tablets, toilet tissue and paper towels and coffee.

Additional charges may apply for extra towels.

Tidy or Mid-Week Cleaning Services Available.

During your stay here we do have house cleaning services provided on an “a la carte basis."

Our Tidy Service includes: fresh towels, trash service and making beds with your current bedding.

The costs are as follows: One-Bedroom -$15.00, Two-Bedroom-$20.00 for each day you use the service.

Our Mid-Week Service refreshes your supplies, towels and bedding. The cost for this service is as follows:

One-Bedroom - $30.00 and Two-Bedroom - $40.00 for each day you use the service.

We do have some supplies available for sale at the Front Desk .

Laundry Soap -1.50 plus tax

Dryer Sheets- 1.50 plus tax

We do have free postcards at the front desk and stamps available for purchase.

Resort Fee

Your nightly room rate does not include our resort fee which is currently set at $15.00 per night. For your convenience this rate covers the costs associated with a bundle of extras including 1) shuttle service to Epcot's Ticket and Transportation Center and Seaworld. 2) free newspapers 3) free WiFi in all units, WiFi available in the main lobby and poolside. 4) free local calls. 5) free incoming and outgoing faxes. Also available complimentary are a limited number of safety deposit boxes. Please inquire at the front desk upon check-in.

Many ask us why we don’t simply include the resort fee in with the nightly rate. Please let us take this opportunity to explain why we do not. The Blue Heron Beach Resort is a condominium hotel. As such, each of our suites is privately owned. The revenue generated through the nightly rate is therefore divided between the management company and the owner of the suite occupied. The amenities and services included in the resort fee are provided by, and paid for by the management company. For example, the complimentary shuttle service provided to the selected Theme Parks is paid for by Patton Hospitality. So, revenue generated by the resort fee needs to be retained by the management company only to help pay for this service.

Processing Fee

There is a $3.00 nightly reservation processing fee.

What To Bring

Our suites are furnished with hair dryers, a broom & dust pan, iron & ironing board, and a starter kit of small bath amenities (shampoo, conditioner, and body lotion) and small box of laundry detergent. Since we do not offer daily housekeeping, these items are not replenished during your stay. We also provide a small starter kit of amenities for your kitchen, including dishwashing soap, a roll of paper towels, and a dishwashing cloth. These items are not replenished during your stay. Kitchen utensils and cookery items include sauce pans, frying pans, roasting pan, a knife block set, serving spoons and forks, a spatula, serving bowls, platter, baking tray, corkscrew, colander, water pitcher, cutting board, etc.

High chairs and Pack'N'Play's are available. Please inquire with the agent when making your reservation or at the front desk.

Outside Food and Beverage is not allowed poolside.

We do not permit soliciting or the distribution of handbills or flyers on our property. This is an issue that affects every area hotel. Despite our best efforts, from time to time you may notice a restaurant flyer or menu that has been placed under your door. We recommend that you do not order food from these establishments. Many of these vendors operate illegally and without a license from the health department. Guest services can provide you with several safe and reliable delivery options.

If you feel you will need contingency items during your stay, you may want to consider bringing some of these things with you. Or, if you feel you would like to have a blender, or toaster oven, etc. while you are here, you may want to bring yours from home if you are driving here. Please remember that the units are privately owned condos that the owner makes available for rental for your enjoyment.

Packages

The Blue Heron Beach Resort accepts packages for all of our guests. Packages are stored in the reservations office by number until picked up by the guests at Guest Services. A package handling fee of $ 3.00 per day, per package will be charged to the guest. Once a guest departs the hotel all packages are returned to sender. We do not hold packages after a guest departs.  

We now have Blue Heron rain ponchos, both adult and child sizes available to our guests at $3.00 plus tax.

 

Shuttle Schedule

Free Shopping Shuttle To The Lake Buena Vista Factory Stores
Shopping Shuttle Times 7 days a week
Departs: The Blue Heron at 9:55 am daily
Return Times : 1:10pm, 3:30pm, 5:10pm, 6:00pm, and 7:00pm
No 7:00 pm on Sunday. Shuttle service is only for shoppers at The Lake Buena Vista Factory Stores. See Guest Services for shuttle pick-up time and return time Please arrive 10 minutes prior to the departure time. Space is subject to availability. The shuttle is non-smoking and wheelchair lifts are not available. Shuttle 407-363-10